Consumer Safety Guide & Warranty Return Policy
Updated Date: June 1st, 2025
Warranty Policy
Limited Manufacturer Warranty — 1 Year Coverage
HALO Hydrogen Water LLC provides a one-year limited warranty covering manufacturing defects in materials and workmanship under normal personal use.
Warranty Covers:
Malfunctioning electrolysis system
LED display defects
Manufacturing defects related to casing, chamber, or seals
Warranty Does Not Cover:
Damage caused by misuse, neglect, accidents, drops, or improper maintenance
Damage caused by non-approved charging equipment
Water damage from improper lid sealing or repeated activation cycles without proper venting
Unauthorized modifications or disassembly
How to Submit a Warranty Claim:
Contact customer support with proof of purchase, order number, photos of the defect, and description of the issue.
Shipping & Return Policy
Shipping
Orders are processed within 1-2 business days.
Domestic orders typically arrive within 3-7 business days.
Tracking information will be provided upon shipment.
International shipping may require longer delivery times and additional customs fees.
Return Policy
At HALO, we stand behind the quality and performance of our products. If you're not completely satisfied with your purchase, we offer a straightforward return process, subject to the terms below.
Return Window
We accept returns within 30 days of the original delivery date. To be eligible for a return, your item must meet the following conditions:
Must be unused and in original condition
Returned in the original packaging, including all accessories and materials
Accompanied by proof of purchase (order number or receipt)
Note: Used or visibly worn products may not qualify for a full refund and may be subject to a restocking or sanitation fee.
How to Initiate a Return
To begin a return, email our support team at support@halohydrogen.com with:
Your full name and order number
Reason for return
Photos of the product (if applicable)
Once approved, we’ll send you a return shipping address. Customers are responsible for return shipping costs, unless the return is due to a damaged or defective item.
Refunds
Refunds will be issued back to your original payment method once the item is received and inspected. Please allow 5–7 business days for the refund to process after approval.
Refunds are for the product only and do not include original shipping costs, unless otherwise stated.
Non-Returnable Items
The following items are non-returnable:
Opened or used water bottles
Clearance or promotional items marked as final sale
Damaged or Defective Items
If your item arrived damaged or not functioning as intended, please contact us immediately at support@halohydrogen.com. Include:
Order number
Photos of the damage
A brief explanation
We’ll make it right—either with a replacement, store credit, or full refund.
Warranty vs. Return
This return policy is separate from our HALO Product Warranty, which covers defects in materials or workmanship beyond the 30-day return period. See our warranty terms for more.
HALO offers a 30-day return window from the date of delivery.
Returned items must be unused, in original packaging, and in resellable condition.
Customer is responsible for return shipping unless item is defective.
Refunds will be processed within 5-10 business days after return inspection.
Exchanges
Defective items may be exchanged for a replacement at no cost within the warranty period.
Terms of Service
By purchasing or using HALO products, you agree to:
Operate the product in accordance with the provided User Safety Guide.
Not tamper, modify, or disassemble any component of the product.
Follow all safety and maintenance instructions.
Release HALO Hydrogen Water LLC from liability related to misuse, negligence, or failure to follow product instructions.
Understand that HALO is not a medical device and does not treat, cure, or prevent any medical condition.
Safety Certifications & Compliance
HALO bottles are fully tested and certified, passing multiple global safety standards:
FCC Compliance (US Federal Communications Commission)
CE Compliance (EMC Directive 2014/30/EU for electronics)
UN38.3 Certification for safe lithium battery transport
Drop Test Certified (1.2 meter impact-tested battery system)
IMDG Shipping Compliance for hazardous material exemptions
All certifications are on file and available upon request.
User Safety Guide
Important Usage Instructions:
Always use purified or filtered drinking water.
Do not use flavored, carbonated, or mineralized waters inside the bottle.
Only use HALO-approved chargers and cables for safe operation.
Do not expose the bottle to extreme heat or freezing temperatures.
Keep the USB-C charging port dry during use and cleaning.
Operating Instructions:
Fill the chamber to the designated fill line (never overfill).
Tighten the lid securely before activating hydrogen production.
Press the start button to activate the 10-minute infusion cycle.
Allow pressure to release between consecutive cycles to avoid over-pressurization.
Cleaning Instructions:
Clean bottle regularly with warm water and mild soap.
Never submerge the base unit in water.
Do not use harsh chemicals or vinegar-based solutions for cleaning.
Things to Avoid:
Do not attempt to tamper with, disassemble, or modify the bottle or electrolysis system.
Do not run repeated cycles back-to-back without allowing proper venting between cycles.
Do not attempt to operate the unit if you notice unusual sounds, leaks, or damage.
Never attempt to recharge with damaged or non-approved chargers.
Pressure Safety Warning:
Repeated activation cycles without proper venting may cause pressure build-up. Always allow time for pressure to normalize between activations to avoid possible seal rupture or leaks.
Health Disclaimer
HALO is not a medical device.
The product is not intended to diagnose, treat, cure, or prevent any disease.
Always consult a healthcare professional before making health-related decisions.
